General Documents
From this section you can access FQC STANDARD's quality policy, management commitments, complaints and appeals processes, and certificate and logo usage instructions.
FQC STANDARD Quality Policy
Document on our organisation's quality approach, service standards and corporate principles.
Open the DocumentTop Management Commitments
Commitments on quality, impartiality, independence and sustainability adopted by top management.
Open the DocumentComplaints and Appeals Form
Official application form that may be used in complaints, appeals and feedback processes.
Download the FormPR.06 Complaints and Appeals Procedure
Procedure for the receipt, evaluation and conclusion of complaints and appeals.
Open the ProcedureTL.001 Certificate and Logo Usage Instruction R.04
Contains the rules, conditions and implementation instructions on the use of certificates and logos.
Open the Instruction